Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We firmly stand behind our products. We will replace your item if it falls into one of these categories:

  1. The item has a manufacturing problem
  2. The item was the incorrect size/color
  3. Item did not make it to delivery address

To complete your return, we require a receipt or proof of purchase, a photo of the item to be replaced showing the defect in order or size to request a replacement. We will issue a reorder. Refunds will only be given when items are returned to us.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Custom product policy

Due to the nature of custom printed apparel, we can not accept returns or exchanges of any personalized items unless the merchandise is misprinted, materially flawed, or defective. In addition, please note that sizing can vary between manufacturers and styles. If you are unsure of sizing/coloring/styles, we recommend ordering 1 item to test it out BEFORE placing a large order. We cannot be responsible for the purchase of incorrect sizes and will not be able to accept returns for this reason once the garments are custom printed.

Missing Package

If an item is lost in shipping and not marked as delivered by USPS, we will reship your order. 

If USPS has marked the package as delivered to the address entered at checkout but you have not received it, please call USPS and open a case for non-receipt of product and send us the case number. If the item is not redelivered to you within 10 business days please contact us at info@patyz.com

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@patyz.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@patyz.com and send your item to: 2701 Airline Dr STE K, # 252, Metairie LA 70001, United States.

Shipping

To return your product, you should mail your product to: 2701 Airline Dr STE K, # 252, Metairie LA 70001, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an order over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.